Equipsy, Melbourne Mobility Aids
The Warehouse Waffle, layered, structured, and built to last. A 6-month contract building a full eLearning system for the warehouse and customer-facing team at Equipsy.
Flavour: Salted Caramel
Client
Equipsy Melbourne
Role
Instructional Designer (Contract)
Tools
Articulate Storyline · iSpring Suite · Canva · Camera · CapCut
Project brief
A 6-month instructional design contract to build a full eLearning system for the warehouse and customer-facing team at Equipsy, a Melbourne-based mobility aids company. The challenge was to reduce client dissatisfaction and delays caused by errors in the pick packing process, and to create a scalable onboarding system from scratch.
Key ingredients
- •8 modules from onboarding to pick packing process A to Z
- •Video scripts, directing, filming, and editing
- •LMS selection, setup, and implementation
- •SME interviews and needs analysis
- •Articulate Storyline development
- •iSpring Suite LMS configuration
The Parlour Method, applied
The recipe
Same five stages as every scoop on the homepage, flavoured for this project.
- 1Empathise
Sat down with SMEs and the warehouse team to investigate pain points. Heard directly that inconsistent pick packing was causing client dissatisfaction and delays for people with disabilities waiting on mobility aids.
- 2Define and Imagine
Named the real problem: there was no shared standard for onboarding or pick packing. Imagined a single, scalable system that worked for new hires and seasoned staff, online and on the floor.
- 3Ideate and Wow
Scoped an 8-module program across the full warehouse journey: onboarding, stocking, restocking, barcode scanner use, pick packing A to Z, and client-facing installation. Benchmarked against NDIS training standards.
- 4Prototype and Build
Decoded every workflow with SMEs, then built all 8 modules in Articulate Storyline. Directed, filmed, and edited real footage in the warehouse and in clients' homes during actual installations.
- 5Test and What Works
Evaluated 5 LMS platforms with live demos. Recommended and implemented iSpring Suite end-to-end: users, attendance, reporting. Validated by reduced pick packing errors and a fully handed-over system.
6 months. 8 modules. One complete system. 🦽
8
modules built
6
months on contract
3
content types: eLearning, video, LMS
1
complete warehouse training system
From warehouse floor to learning screen 🎬
This project covered every stage of the ID process end to end.
Analyse and design
SME interviews
Sat with warehouse team and subject matter experts to map every pain point in the pick packing process before designing a single module.
Blueprint and scripting
Created detailed module blueprints and full video scripts for every process from stocking to barcode scanning to client installation.
Develop
Video production
Directed, filmed, and edited real footage on location in the warehouse and in clients' homes during actual mobility aids installation. No stock footage.
Articulate Storyline
Built all 8 interactive modules in Articulate Storyline with branching scenarios, knowledge checks, and process simulations.
Deliver
LMS evaluation
Ran live demos and comparison testing across 5 LMS platforms before recommending iSpring Suite as the best fit for the team size and budget.
Full LMS setup
Configured iSpring Suite end to end including user accounts, course enrolments, attendance tracking, completion reporting, and team admin training.
🔒Due to confidentiality agreements, module content and internal screenshots are not shared in this portfolio. The process, scope, and outcomes shown here are used with permission.
What this contract taught me 🧁
SMEs are your best resource
The warehouse team knew every pain point intimately. My job was to ask the right questions, not assume I understood their process.
Real footage beats stock every time
Filming in the actual warehouse and in clients' homes made the training immediately credible and recognisable to the team.
LMS selection is a design decision
Choosing the wrong LMS can undermine even the best content. Evaluating platforms against real team needs before recommending one was as important as building the modules.
How it tasted
8 modules shipped in 6 months
Full LMS implemented and handed over
Reduced pick packing errors and delays
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